Bold Reports support

How can we help you today?

Chat live with our team for urgent production issues, or use the options below to create a ticket, check your SLA, browse release notes, or find documentation. Whether you're on Cloud, Managed Private Cloud, or On-Premises, our support engineers are ready to help.

Chat with Sales

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Get technical help

Create a support ticket

Submit bugs, technical questions, or feature requests through our ticketing system. A support engineer typically responds within 24 hours, and you can track every ticket from submission through to resolution, with full history and attachments kept alongside the thread.

Create Ticket

Self-service resources

Get Help

Manage tickets, review your SLA, download the latest builds, check release history, or reach our team directly, everything you need to stay unblocked lives in one place.

View My Tickets

Track status and history on tickets you’ve submitted.

Cloud SLA

Uptime and response terms for Cloud.

On-Premises SLA

Support terms for self-hosted deployments.

Downloads

Get the latest installers and version builds.

Release Notes

See what’s new, fixed, and changed each release.

Contact Us

Reach our team for sales or account questions.

Keep learning

Learn more about Bold Reports

Go deeper with how-to articles, video walkthroughs, detailed documentation, and live demos, covering everything from getting started to advanced report design and deployment.

We've got you

We're with you every step of the way for the best experience with Bold Reports

Use Live Chat for immediate help with production issues, or open a ticket with logs and repro steps and we'll route it to the right engineer.

Create Ticket

Chat with Sales

Average response time: under 24 hours.